I did like that the people in the tower were close as a team and connected with each other. There's a loss of creativity and an overall acceptance that mediocrity is okay. There's an expectation to hire the perfect employee instead of developing and training employees to become great. Also continuing to work in an environment that seems settled and okay with not improving or finding ways to advance is disheartening. The hardest part of the job was continuing to find new ways to approach people, connect with guests, and help them without it becoming routine which leads to an unwillingness to help thoroughly. I've learned that providing a service/product to someone comes with much expectation. Believing in a brand, product while at the same time living up to the expectation is a crucial part of any business. I've learned a lot about working with people, figuring out the helping them in an organic way is more important than the old, conventional way of servicing people. Some days more hectic than others of course but that's just the way it is in the hospitality industry. Helping guests is the daily routine while also solving many issues along the way. A day of work at the Palms is always an enjoyable one due to the closeness of the co-workers.
